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Clinic Management FAQs
Get all your questions answered about plans, pricing, data safety, training, support and more.
Pharmacy Management FAQs
Looking for our in-clinic pharmacy management solution? Get your queries answered here.
Digital Marketing FAQs
Get answers to your questions about all the digital marketing services we offer doctors.
PR & Brand Building FAQs
Our PR & Brand Building solutions help position you as an authority. Find answers here.
Clinic Management Solution FAQs
How long has the company been in operation?
We are in our 4th year of operations.
What is the company's funding source?
We are funded by the family office of a third-generation business family with a net worth exceeding $3.2 billion. They have a track record of creating successful businesses for more than six decades.
Your product price seems low. How will you make a profit?
We have priced our products to be accessible to most doctors. The scale of adoption will ensure profitability. We also maintain a lean cost structure, focusing on activities that benefit both our customers and our business.
Will this product bring me new patients?
We don't promise to attract new patients through our product. We believe patients choose doctors based on reputation. However, our digital marketing solutions can improve your visibility, potentially leading to increased patient flow.
Who are the people running this company?
Please refer to the "About Us" section for details about the people responsible for running DearDoc.
How can I trust that your company won't disappear?
We understand your concern. Companies typically fail due to lack of funds or inability to provide useful products. We believe we're solving genuine problems for our customers, and our investors have assured continued funding. We are committed to long-term operations.
What products/services do you offer?
Currently we have 4 product offerings for our clients, namely:
DearDoc: Manages clinic operations
EVital Rx: Manages in-clinic pharmacy operations
Digital Marketing: Covers website creation, SEO, social media management, digital reputation management, and more
Brand Building: Caters to personal branding needs of doctors through press releases and ghost-written articles
DearDoc: Manages clinic operations
EVital Rx: Manages in-clinic pharmacy operations
Digital Marketing: Covers website creation, SEO, social media management, digital reputation management, and more
Brand Building: Caters to personal branding needs of doctors through press releases and ghost-written articles
Can patients discover me on your platform?
No, we currently don't provide doctor discovery services on our platform.
What are the different plans available with DearDoc?
DearDoc offers three plans: Essential, Professional, and Elite, each catering to different clinic sizes and needs.
Click here to compare all the 3 plans.
Click here to compare all the 3 plans.
Is the payment done quarterly or annually?
You can choose to pay either quarterly or annually. Annual payments come with a 12% discount.
Are there any discounts available?
Yes, an annual subscription gives you a 12% discount compared to the quarterly plan.
What is included in the clinic management software across all plans?
All plans offer features like appointment scheduling, patient data management, and billing/invoicing.
Click here to compare the inclusions in all the 3 plans.
Click here to compare the inclusions in all the 3 plans.
What kind of data security do DearDoc plans offer?
DearDoc ensures robust patient data management, with strict data security and privacy measures across all plans.
Can I upgrade my plan later if my clinic grows?
Absolutely! You can upgrade to a higher plan whenever your clinic’s needs change.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time, though it's advisable to check the cancellation policy for any potential fees.
Do all plans include support and updates?
Yes, all plans come with lifetime access to updates and support.
Do I need separate accounts for multiple clinics?
No. You can manage multiple clinics under one account.
What does the Essential plan include?
The Essential plan includes all the core features like appointment scheduling, patient data management, billing, and EMR (Electronic Medical Records).
Click here to compare all the 3 plans.
Click here to compare all the 3 plans.
Is there a storage limit in the Essential plan?
Yes, the Essential plan comes with 100 MB of data storage space.
Does the Essential plan include patient communication features?
100 credits are available for SMS communication (included) but credits need to be purchased for advanced options like WhatsApp.
Is referral management included in the Essential plan?
Yes, referral management is available in the Essential plan.
What is the cost of the Essential plan?
The Essential plan is provided free forever.
Who is the Essential plan designed for?
The Essential plan is best suited for small clinics or solo practitioners who need basic clinic management.
Can I add multiple clinics with the Essential plan?
Yes, the Essential plan supports adding multiple clinics.
Does the Essential plan cover growth charts and vaccinations?
Yes, it includes growth charts and vaccination tracking, ideal for pediatric and general practices.
Can I add more doctors under the Essential plan?
Yes, this plan allows multiple doctors.
What additional features does the Professional plan offer?
The Professional plan includes 10 GB of storage, referral management, receptionist modules, and personalized patient communication.
Click here to compare all the 3 plans.
Click here to compare all the 3 plans.
Can I add multiple doctors to the Professional plan?
Yes, you can add multiple doctors to your clinic with the Professional plan, however all additional doctors will be enrolled under the Essential plan.
Does the Professional plan include WhatsApp communication?
Yes, it includes WhatsApp communication, allowing personalized and instant communication with patients.You will need to buy WhatsApp credits to start this service.v
What is the cost of the Professional plan?
The Professional plan is priced at ₹7,500 per annum.
Does the Professional plan offer revenue management?
Yes, this plan includes revenue management features, helping you track your clinic’s financial performance.
Who is the Professional plan designed for?
This plan is ideal for mid-sized clinics that require more advanced features like managing multiple doctors and polyclinic management.
How much storage does the Professional plan provide?
The Professional plan offers 10 GB of data storage, allowing clinics to store more patient records and documents.
Can I manage multiple clinics with the Professional plan?
Yes, the Professional plan supports managing multiple clinics under one account.
Does the Professional plan include referral management?
Yes, referral management is included in the Professional plan, allowing you to refer patients to affiliates.
Is patient self-check-in available with the Professional plan?
Yes, the Professional plan allows patient self-check-in, streamlining the appointment process.
What makes the Elite plan different from other plans?
The Elite plan includes unlimited data storage, making it perfect for clinics that handle heavy data such as dental or dermatology practices.
Click here to compare all the 3 plans.
Click here to compare all the 3 plans.
Does the Elite plan offer additional credits for communication?
Yes, the Elite plan includes 500 communication credits per month for personalized SMS communication with patients.
Does the Elite plan offer revenue management and reporting?
Yes, the Elite plan includes advanced revenue management and reporting features, such as daily and monthly earnings reports.
What is the cost of the Elite plan?
The Elite plan is priced higher at Rs 20,000 per annum due to its advanced features and unlimited data storage space and is customized to your clinic's specific needs.
Does the Elite plan offer personalized patient communication?
Yes, it provides highly personalized communication through SMS, WhatsApp, and custom messaging templates.
Who is the Elite plan best suited for?
It is best for large or data-heavy clinics like dentists and dermatologists, where extensive patient records and imaging are common.
How much data storage is available with the Elite plan?
The Elite plan offers unlimited data storage, ensuring you never run out of space for medical records and other data.
Can I manage multiple doctors and clinics under the Elite plan?
Yes, the Elite plan allows you to manage multiple doctors and clinics, making it perfect for polyclinic setups.
Is the receptionist module included in the Elite plan?
Yes, the Elite plan includes the receptionist module, allowing you to manage patient check-ins and communication seamlessly.
Is referral management included in the Elite plan?
Yes, the Elite plan includes robust referral management, allowing you to track and manage patient referrals efficiently.
What are the subscription charges?
The annual subscription for the standard product requires an investment of INR 7,500 plus applicable taxes.
Can I pay in cash or by cheque?
We don't accept cash payments as per good accounting practices. In order to pay by cheque, please send the cheque to 8th Floor, Malhotra Chambers,BSD Marg, Off Govandi Station Road, Govandi East, Mumbai - 400088, of amount 7500+GST@18%, drawn in favor of “Tenderhealthtech LLP”, your subscription will only be activated after the clearance of the cheque. You can get in touch with our customer support team for any related follow-up in the matter.
Will the price increase next year?
Your price will be frozen for two years from the date of purchase. After two years, the price will increase annually based on the Consumer Price Index (CPI) plus 2.5%. For example, if the CPI for a given year is 4%, the price will increase by 6.5% for that year. Currently in FY ‘24-’25, CPI figures are around 3.8-4%, as regularly published by the Reserve Bank of India (RBI).
What if you increase the price more than CPI +2.5%?
We provide a written assurance that prices will not increase beyond this formula. The only exception would be drastic changes in government regulations that increase our operational costs.
Can I pay in installments?
Yes, we offer half-yearly and quarterly plans, though you save significantly with an annual plan.
How can I pay for the subscription?
You can visit our website, select your subscription plan, and make an electronic payment. We accept all prevailing payment methods, including online payments, cards, UPI, and QR codes.
Are there any hidden charges or future extra costs?
No, there are no hidden charges or extra costs. Please refer to the inclusion and exclusion section of the FAQs for a better understanding of what's included in the standard product.
Why do you increase the price?
We need to moderately increase the price to keep pace with inflation. This ensures we maintain product quality and customer experience without cutting corners.
Can I freeze the price for more than 2 years?
Yes, you can pay for multiple years in advance to freeze the price for a longer period. For example, paying for 2 years will freeze the price for 4 years, and so on.
Is a lifetime subscription plan available?
Yes, we offer lifetime subscription plans. Please contact us at sales@tenderhealth.in or call 80975-76565 for more information.
Can I get a refund if I'm not satisfied with the product?
Yes. We offer a 20-day free-look period after purchasing one of the paid plans. If you are not satisfied, you can request a refund within this period. You can write to support.deardoc@tenderhealth.in stating your wish of refund.
Can I get a refund after the free-look period?
We're sorry, but we cannot offer refunds after the free-look period ends.
What are the benefits I get when I buy an annual subscription for the standard product?
You get access to all standard product features and benefits. The list of most critical features are as listed below:
1. Standard product features:
Patient management
Clinic management
Receptionist management
Appointment scheduling (Tele, Video, In-Clinic)
Invoicing and payments
Medical documentation (EMR, Image-based prescriptions, Vaccine charts, Medical certificates, Growth Chart, Lab reports - including image files)
Clinic View
Today's Earning Report
Monthly Earning Report
Patient reminders (Follow-up, Appointment, Video Link, Payment Link)
Add Affiliates
2. Storage space : 10 GB
This is good enough to hold more than 100,000 digital patient records. If you store images of any type, the storage space can store approximately 2800-3000 images files (depending upon the file size).
3. SMS credits:
You get 100 SMS credits per month and your yearly quota will be credited to your account if you have opted for an annual subscription plan.
4. Any feature/ benefit not listed above is excluded from the standard subscription.
1. Standard product features:
Patient management
Clinic management
Receptionist management
Appointment scheduling (Tele, Video, In-Clinic)
Invoicing and payments
Medical documentation (EMR, Image-based prescriptions, Vaccine charts, Medical certificates, Growth Chart, Lab reports - including image files)
Clinic View
Today's Earning Report
Monthly Earning Report
Patient reminders (Follow-up, Appointment, Video Link, Payment Link)
Add Affiliates
2. Storage space : 10 GB
This is good enough to hold more than 100,000 digital patient records. If you store images of any type, the storage space can store approximately 2800-3000 images files (depending upon the file size).
3. SMS credits:
You get 100 SMS credits per month and your yearly quota will be credited to your account if you have opted for an annual subscription plan.
4. Any feature/ benefit not listed above is excluded from the standard subscription.
How can I use the WhatsApp communication feature?
This feature is available in the standard subscription. You'll need to purchase WhatsApp credits at INR 1 per credit, subject to future revisions of price change.
What if I need more than 100 SMS credits per month?
You can purchase additional SMS packs from us as needed.
What if I run out of storage space?
In case you fall short of storage space, you have two options:- Upgrade to our premium plan with unlimited storage and other benefits.- Purchase additional storage space from the portal.
How can I access additional benefits not included in the standard plan (e.g., pharmacy, digital marketing, public relations)?
You can reach out to us at 80975-76565 or sales@tenderhealth.in to know more about these products and how to buy them.
What is included in the premium product?
The premium product includes all standard features, unlimited storage space, and 250 SMS credits per month. It also comes with a complimentary license* to use an integrated pharmacy system.
*This license comes as a complimentary access and cannot be exchanged against value.
*This license comes as a complimentary access and cannot be exchanged against value.
Why aren't WhatsApp credits free? Where can I buy them?
Meta, WhatsApp's parent company, charges us for this service, so we need to recover this cost from customers. You can purchase additional WhatsApp message packs from us as needed.
Do you provide a tablet or mobile phone with this product?
We do not provide tablets or mobile phones with the product. We believe customers have their own brand preferences and do not want to limit their choices. While we recommend using Samsung tablets (costing approximately INR 20,000) with this product, the final choice is up to the customer.
Is there an extra charge for the "Add affiliate" feature?
The feature is free for you, but we charge the affiliate a nominal fee of INR 150 per month.
Do I need multiple subscriptions for my different clinics? Is there a limit to how many clinics?
No, a single subscription account is sufficient to manage all your clinics with one login. System can support up to 5 active clinics.
How safe is my data?
Your data is stored in encrypted form on Amazon servers, which are among the most advanced in the world. We additionally ensure that:
1. Only you can access your data.
2. Within our organization, data access is restricted on a "need-to-know" basis.
3. We aim to become HIPAA compliant by the end of 2025, which is the gold standard for data security and privacy.
1. Only you can access your data.
2. Within our organization, data access is restricted on a "need-to-know" basis.
3. We aim to become HIPAA compliant by the end of 2025, which is the gold standard for data security and privacy.
Can I retrieve my data if needed?
Yes, upon request, we will provide all your data via a secure link or zip file.
How do you handle data breaches?
We follow strict security protocols and best practices to prevent such incidents.
Do you sell my data?
No. We provide a written guarantee that we neither use nor sell your data for commercial purposes.
Do you send promotional messages to my patients for other services?
No. We only send messages to your patients that are initiated by you.
Who owns my data and my patients' data?
We abide by the DPDP Act 2023, which is the governing law of the land for data protection and privacy. You and your patients are the sole owners of the data. DearDoc serves as a repository in a fiduciary capacity.
What happens to my data if I don't renew my subscription?
We typically retain your data for a certain period as mandated by law unless you specifically request its deletion in writing.
Do you use my data for any purpose?
No, we do not use your data in any manner whatsoever. The only exception to this being using your data to improve your experience of using the app e.g. pre-populating the most frequently used medicines, diagnostic tests used by you.
Will you share my patient data with other practitioners, labs, or pharmacies?
No. We guarantee in writing that your data will not be shared with anyone except you or your authorized representatives.
Can I transfer my existing data to your system?
Yes, we offer free data transfer services for:Data from other appsData managed on paper or in registersData stored on your local computer
Can I manage my schedule through this product?
Yes, you can manage your clinic's daily schedule with this product.
Do patients receive appointment confirmations?
Yes, patients receive an SMS confirmation once an appointment is booked.
Can I provide video consultation through this product?
Yes, you can conduct video consultations through our platform.
How are the fees transferred to my account?
DearDoc settles your account the day after the transaction. For example, if a transaction occurs on Monday, your account will be credited by Tuesday.
How will my receptionist use this product?
Your subscription includes a separate interface for receptionists to perform their duties.They will have to login into their persona to fulfill their tasks in the product.
Can my patients book appointments online?
Yes, your patients can book appointments on the app via the mobile site designed for you.
Can I reschedule appointments?
Yes, you or your receptionist can reschedule appointments.
How do I charge fees for video consultations?
Once an appointment is confirmed, the patient receives a payment link. After payment, a video consultation link is generated. This prepaid process ensures you don't have to worry about fee collection.
Do you deduct any amount from the video consultation fees?
Yes, we deduct 5% of the total fee amount to cover payment gateway charges and account settlement costs.
Will my receptionist be able to see all my data?
Receptionists have limited access to features necessary for their duties, such as registering patients, booking or rescheduling appointments, marking arrival of patients, invoicing, and billing. They cannot see your daily revenue or other sensitive information.
Can I use the product on my Android phone?
Yes, the product is compatible with all Android phones.
Can I use the product on my Android tablet?
Yes, the product works on all Android tablets. We recommend using a tablet for optimal product experience.
Can I use this product on my laptop or desktop?
Yes, you can use the web version of the product. We highly recommend using the web version as it provides the best experience due to the larger screen size.
Do you recommend specific models of phones, tablets, or laptops for this product?
The product runs equally well on all modern devices. If you're planning to buy a new device specifically for this product, we can recommend brands that our other customers have had good experiences with.
Does the solution work on all browsers?
The product is certified to run on Chrome. On browsers like Safari, Edge, and Firefox, some functionalities may not work completely.
Can I use the product on my iPhone?
Yes, the product is compatible with all iOS devices.
Can I use the product on my iPad device?
Yes, the product works on all iOS tablets. We recommend using a tablet for optimal product experience.
Which browsers are recommended for the web version?
We recommend the usage of Chrome browser for using the product over the web.
Do I need to buy any additional hardware to run this product?
No additional hardware is required. However, if you give printed prescriptions to your patients, you will need a printer. We can recommend printers that work well with various phone types and fit your budget.
Can I integrate this product with my website?
Yes, you can request integration. If technically feasible, we can integrate the product with your website at no additional charge.
How long does it take to learn the product?
You can learn the basics in about an hour.
Do you provide product training?
Yes, we offer:
- Remote video call-based training (approximately 30 minutes)
- Tutorial videos for self-learning (self-paced)
- Remote video call-based training (approximately 30 minutes)
- Tutorial videos for self-learning (self-paced)
Where can I find your tutorial videos?
Once your trial is activated, we will send you the video content over WhatsApp medium.
What if I or my receptionist need retraining?
We're happy to provide retraining at no cost. Simply request your preferred date and time, specifying the topics you'd like us to cover.
How can I raise a complaint related to the product performance?
You can contact us through:
Phone: 8097576565 (9 AM - 6 PM, Mon-Sat)
Email: support.deardoc@tenderhealth.in
WhatsApp: 7710082221
Phone: 8097576565 (9 AM - 6 PM, Mon-Sat)
Email: support.deardoc@tenderhealth.in
WhatsApp: 7710082221
How long does it take to use the product effectively?
Our users report mastering the product in 2-4 days.
Do you train my receptionist?
Yes, our users can avail the below options to get trained on the product:
1. We provide remote video call based training to our customers. The training session takes approximately half an hour of your precious time
2. We also provide tutorial videos for self-learning
1. We provide remote video call based training to our customers. The training session takes approximately half an hour of your precious time
2. We also provide tutorial videos for self-learning
Is there a separate charge for training or retraining?
No, all training / retraining is provided free of charge.
What if my receptionist leaves and a new one needs training?
We will train your new staff free of charge.
What's the expected resolution time for complaints?
We promise the below turnaround time:
Routine issues (usage, product understanding, payments): 2-4 hours
Bugs:
a. Routine bugs: 24-48 hours
b. Critical bugs: 72-96 hours
In all cases, our team will proactively inform you of the expected resolution time within 2 hours of logging the complaint.
Routine issues (usage, product understanding, payments): 2-4 hours
Bugs:
a. Routine bugs: 24-48 hours
b. Critical bugs: 72-96 hours
In all cases, our team will proactively inform you of the expected resolution time within 2 hours of logging the complaint.
How long does it take to learn the product?
You can learn the basics in about an hour.
Do you provide product training?
Yes, we offer:
- Remote video call-based training (approximately 30 minutes)
- Tutorial videos for self-learning (self-paced)
- Remote video call-based training (approximately 30 minutes)
- Tutorial videos for self-learning (self-paced)
Where can I find your tutorial videos?
Once your trial is activated, we will send you the video content over WhatsApp medium.
What if I or my receptionist need retraining?
We're happy to provide retraining at no cost. Simply request your preferred date and time, specifying the topics you'd like us to cover.
How can I raise a complaint related to the product performance?
You can contact us through:
Phone: 8097576565 (9 AM - 6 PM, Mon-Sat)
Email: support.deardoc@tenderhealth.in
WhatsApp: 7710082221
Phone: 8097576565 (9 AM - 6 PM, Mon-Sat)
Email: support.deardoc@tenderhealth.in
WhatsApp: 7710082221
How long does it take to use the product effectively?
Our users report mastering the product in 2-4 days.
Do you train my receptionist?
Yes, our users can avail the below options to get trained on the product:
1. We provide remote video call based training to our customers. The training session takes approximately half an hour of your precious time
2. We also provide tutorial videos for self-learning
1. We provide remote video call based training to our customers. The training session takes approximately half an hour of your precious time
2. We also provide tutorial videos for self-learning
Is there a separate charge for training or retraining?
No, all training / retraining is provided free of charge.
What if my receptionist leaves and a new one needs training?
We will train your new staff free of charge.
What's the expected resolution time for complaints?
We promise the below turnaround time:
Routine issues (usage, product understanding, payments): 2-4 hours
Bugs:
a. Routine bugs: 24-48 hours
b. Critical bugs: 72-96 hours
In all cases, our team will proactively inform you of the expected resolution time within 2 hours of logging the complaint.
Routine issues (usage, product understanding, payments): 2-4 hours
Bugs:
a. Routine bugs: 24-48 hours
b. Critical bugs: 72-96 hours
In all cases, our team will proactively inform you of the expected resolution time within 2 hours of logging the complaint.
How many active users are on the platform?
We have over a hundred paid patrons using our products and services.
Can I speak to any references?
Yes, we can arrange for you to speak with our current users.
What is the feedback from other physicians?
Doctors have been highly satisfied with our product in terms of trust, ease of use, and responsiveness. We have a rating of 4.8/5 on Android and 4.5/5 on iOS platforms, indicating high satisfaction. We'd be happy to connect you with other patrons for an unbiased view of the product.
In-Clinic Pharmacy Management FAQs
How do I get started with the in-clinic pharmacy software?
Download the app to begin your 7-day free trial automatically. No payment or credit card details are required for sign-up or the free trial. A demo expert will contact you to provide a full product demonstration.
Who can use the pharmacy software?
The software is designed to meet the needs of various pharmacy businesses, including large medical stores, small retail pharmacies, clinical pharmacies, chain pharmacies, generic pharmacy stores, and health tech pharmacy businesses.
Is the pharmacy software user-friendly and easy to learn?
Pharmacists appreciate our product's user-friendly interface. The dashboard is clean and uncluttered. Creating invoices and using the software is straightforward. New staff with basic computer knowledge can start billing within minutes.
I use the DearDoc clinic management system. How can I use this software for my clinical pharmacy?
The pharmacy software integrates with DearDoc. When doctors write prescriptions in DearDoc, they can see real-time medicine inventory and available alternatives at their pharmacy.
What reporting and analytics features are available in the pharmacy software?
The product provides comprehensive reporting and analytics tools to track sales, inventory levels, patient data, staff performance, accounting, and more. These insights help in-clinic pharmacies make informed decisions, identify trends, and improve overall performance.
Can the pharmacy software generate labels? What information is printed on them?
Yes, you can generate customized QR codes with information such as MRP, expiry date, location, product name, distributor name, and your pharmacy name. We can recommend compatible printers for this purpose.
Can the software suggest substitutes if a prescribed item is unavailable?
Yes, our database includes over 400,000 medicines with API content, dosage formulation, pictures, and other information. During billing, the software automatically shows in-stock alternatives. Your staff doesn't need to search elsewhere for alternatives, reducing customer bounce rates. New staff can also use the product images to locate medicines quickly.
Does the software support barcode scanning?
Yes, you can directly scan FMCG items using their barcodes. Our catalog includes over 100,000 FMCG items for scanning, and we add new products daily. For medicines, you can print QR codes using our software and then scan them for billing, ensuring a fast and accurate process.
What is the price for an annual subscription?
Our annual subscription charges are as follows:
Capsule package: INR 7,000 per pharmacy
Tablet package: INR 3,500 per pharmacy
Capsule package: INR 7,000 per pharmacy
Tablet package: INR 3,500 per pharmacy
Is there a refund option?
No, we don't offer refunds. However, we provide a 7-day trial period for users to familiarize themselves with the software and make an informed decision. All subscriptions are sold on a non-refundable basis.
How are updates and new features delivered to the pharmacy software?
As a cloud-based software, the product updates automatically. You don't need to update the software manually. We continuously introduce new features based on feedback from users across India.
How can I contact support if I have questions or problems?
We offer unlimited, free support via phone or ticket system. Please call us at 80975-76565 or email us at sales@tenderhealth.in.
Digital Marketing FAQs
How can digital marketing benefit my medical practice?
Digital marketing can increase your online visibility, attract new patients, build trust with existing patients, and establish your expertise. It can lead to improved patient engagement, more appointments, and practice growth.
Do I need technical expertise to use DearDoc's services?
No technical expertise is required on your part. Our team handles all the technical aspects, allowing you to focus on your patients.
Can I choose specific services instead of the whole package?
Yes, you have the flexibility to select individual services based on your specific needs or opt for a comprehensive package for an integrated approach.
How will I measure the success of these digital marketing efforts?
We provide regular reports and analytics on key performance indicators like website traffic, search engine rankings, social media engagement, and ad campaign results.
What digital marketing services does DearDoc offer?
DearDoc provides a comprehensive range of digital marketing services tailored for doctors, including website design, social media management, online ads management, SEO optimization, Google My Business setup and management, and video creation for social media.
Is digital marketing suitable for small clinics?
Absolutely. Our services are scalable and can be customized to fit the needs and budgets of small clinics as well as larger practices.
How do I get started with DearDoc's digital marketing services?
Simply contact us to schedule a consultation. We'll discuss your needs and develop a customized digital marketing strategy for your practice.
What makes DearDoc different from other digital marketing providers?
DearDoc specializes in digital marketing for doctors. Our ethical approach and deep understanding of medical practices ensure that our strategies are compliant, patient-centric, and effective.
What types of websites do you offer?
We offer static HTML websites, dynamic WordPress websites, and premium websites with additional content and features to suit your practice's needs.
Can I update the website content myself?
With our dynamic WordPress websites, you can easily update content yourself using a user-friendly interface without any coding knowledge.
Do you provide content creation services for the website?
Yes, our premium package includes high-quality content creation, including articles, images, and videos, to engage your patients effectively.
You can also order additional content, as and when required.
You can also order additional content, as and when required.
Do you offer website maintenance and support after launch?
Yes, we provide ongoing maintenance and support services to ensure your website remains up-to-date, secure, and functioning optimally.
Will my website be mobile-friendly and responsive?
Yes, all our websites are designed to be fully responsive and optimized for viewing on all devices, including smartphones and tablets.
How long does it take to build and launch a website?
The timeline varies based on the complexity of the project, but typically, a website can be designed and launched within 2 to 6 weeks after we receive all necessary content from you.
Will my website be optimized for search engines (SEO)?
Yes, we implement basic on-page SEO practices during the development phase to enhance your website's visibility on search engines.
What is the starting price for your website design services?
Our website design services start at INR 12,500 - and go to Rs 75,000+. Please contact us for a detailed quote tailored to your specific requirements.
Which social media platforms do you manage for doctors?
We manage content and engagement on major platforms like Facebook, Instagram, and LinkedIn to enhance your online presence.
Can you create custom content relevant to my practice?
Yes, we create tailored content that reflects your practice's specialties and values, engaging your target audience effectively.
Will I have control over the content posted?
Absolutely. We collaborate with you for approvals and feedback to ensure all content aligns with your brand and messaging.
How do you measure the success of social media campaigns?
We provide detailed reports on metrics like follower growth, engagement rates, and website traffic from social media.
What does your social media management service include?
Our service includes content creation, scheduling posts, audience engagement, and performance analytics to boost your social media impact.
How often will you post on my social media accounts?
Posting frequency is customized based on your goals, but we typically recommend regular posting schedules to maintain consistent engagement.
How do you handle patient privacy and compliance on social media?
We strictly adhere to medical privacy laws and guidelines, ensuring that all content is compliant and respects patient confidentiality.
What is the starting price for social media management services?
Our social media management services start at INR 15,000 per month. Contact us to customize a plan that fits your needs.
Which platforms do you use for online advertising?
We create and manage ad campaigns on Google Ads and Meta platforms, which include Facebook and Instagram.
Do you create the ad content and visuals?
Yes, our team handles all aspects of ad creation, including compelling copy and eye-catching visuals designed to attract your target audience.
How do you target the right audience for my ads?
We use advanced targeting options based on demographics, interests, location, and behaviors to reach potential patients who are most likely to need your services.
Can I set a budget for my online advertising campaigns?
Yes, you have full control over your ad spend. We'll work within your budget to maximize the return on investment.
How will I know if the ads are effective?
We provide regular performance reports detailing key metrics such as impressions, clicks, conversions, and overall campaign effectiveness.
Do you optimize the campaigns over time?
Absolutely. We continuously monitor and adjust your ad campaigns to improve performance and achieve better results over time.
Is the ad spend included in your management fee?
No, the ad spend is separate from our management fee.
What is the starting price for online ads management services?
Our online ads management services start at INR 15,000 per month, excluding ad spend. Please reach out for a detailed proposal.
What does your SEO service entail?
Our SEO services include keyword research, on-page optimization, technical SEO fixes, content creation, and link-building strategies to improve your website's search engine rankings.
How long does it take to see results from SEO efforts?
SEO is a long-term strategy. Typically, you may start seeing noticeable improvements in 3 to 6 months, depending on the competitiveness of your market.
Do you offer local SEO services?
Yes, we specialize in local SEO to enhance your visibility among patients searching for medical services in your area.
Will you provide reports on the SEO performance?
Yes, we deliver monthly reports highlighting key metrics like organic traffic growth, keyword rankings, and other important insights.
Is SEO a one-time service or ongoing?
SEO is most effective as an ongoing service due to the constantly changing nature of search engine algorithms and competitive landscapes.
Do you follow ethical SEO practices?
Absolutely. We adhere to white-hat SEO techniques that comply with search engine guidelines to ensure sustainable, long-term results.
Can SEO help my website rank on the first page of Google?
While we cannot guarantee first-page rankings, our proven strategies significantly improve your chances of ranking higher in search results.
What is the starting price for SEO services?
We offer both package deals and à la carte services. You can choose the specific services that best fit your practice's needs and budget.
Why is Google Business Profile (GBP) important for my practice?
Google Business Profile (formerly known as Google My Business - GMB) enhances your local online presence, making it easier for patients to find your clinic's location, contact information, operating hours, and read reviews.
What services do you offer for Google Business Profile?
We provide complete setup, verification, optimization, and ongoing management of your Google Business Profile.
How does Google Business Profile help with local SEO?
An optimized GBP profile improves your visibility in local search results and Google Maps, attracting more local patients to your practice.
Can you help manage and respond to patient reviews?
Yes, we monitor and assist you in responding to reviews professionally, which can enhance your online reputation.
Will you update my GBP listing with new content?
Absolutely. We regularly update your listing with posts, photos, and announcements to keep your profile active and engaging.
How do you ensure the accuracy of my GBP information?
We perform regular audits to verify that all information, such as address and hours, is current and accurate.
Do you provide insights into how my GBP listing is performing?
Yes, we share insights on how patients interact with your listing, including views, searches, and actions taken.
What is the starting price for Google Business Profile services?
Our GBP setup and management services start at INR 12,500. Please contact us for more information.
Doctor PR & Branding FAQs
How can DearDoc help me create content for my medical practice or healthcare brand?
DearDoc has partnered with HealthPresso, a unique and innovative platform that can significantly aid you in creating compelling content for your medical practice or healthcare brand.
HealthPresso uses advanced algorithms to understand your medical practice's unique aspects. It then tailors content that resonates with your audience.
HealthPresso uses advanced algorithms to understand your medical practice's unique aspects. It then tailors content that resonates with your audience.
Can I Collaborate with Other Healthcare Professionals on Content Creation?
Currently, HealthPresso’s content creation services are designed for individual practitioners.
Is the Content on HealthPresso Accessible to Patients and the General Public?
Yes and No, HealthPresso operates as both a platform and a website, catering to different user groups. Here’s a breakdown of accessibility:
1. HealthPresso Platform: The HealthPresso platform is exclusively designed for creating campaigns and content releases. Access to this platform is restricted to registered users, including doctors. Patients and the general public do not have login access to the platform.
2. HealthPresso Website: HealthPresso’s website features sections such as Ix Academy, Insights, and Services. These sections are accessible to patients and the general public, allowing them to explore blogs, media releases, and news/events related to healthcare. Patients and the general public can navigate through the informative content available on the website.
3. Visibility of Releases: Articles and releases created using the HealthPresso platform are visible to patients and the general public on the media outlets where they are published. The platform facilitates the distribution of content to a wider audience through various news distribution channels.
1. HealthPresso Platform: The HealthPresso platform is exclusively designed for creating campaigns and content releases. Access to this platform is restricted to registered users, including doctors. Patients and the general public do not have login access to the platform.
2. HealthPresso Website: HealthPresso’s website features sections such as Ix Academy, Insights, and Services. These sections are accessible to patients and the general public, allowing them to explore blogs, media releases, and news/events related to healthcare. Patients and the general public can navigate through the informative content available on the website.
3. Visibility of Releases: Articles and releases created using the HealthPresso platform are visible to patients and the general public on the media outlets where they are published. The platform facilitates the distribution of content to a wider audience through various news distribution channels.
What types of content can I create on HealthPresso?
On HealthPresso, you have a versatile range of content creation options to showcase your expertise and engage your audience effectively.
Here are some types of content you can create:
1. Press Releases: Announce significant events, achievements, or new services within your medical practice through press releases.
2. Feature Articles: Dive deeper into specific healthcare topics with feature articles. Provide comprehensive insights, analysis, and expert opinions to establish yourself as a thought leader in your field.
3. Authored Articles: Share your expertise through authored articles. Craft articles under your name to build a personal connection with your audience and enhance your professional reputation.
4. Patient Success Stories: Inspire and instill confidence by sharing real-life patient success stories.
5. Question and Answers (Q&A): Engage with your audience by hosting Q&A sessions. Address common medical queries or concerns, fostering a sense of community and establish yourself as an accessible healthcare professional.
6. Original Research Simplified for Patients: If you conduct medical research, simplify and present the findings in an understandable format for patients. This not only educates but also demonstrates your commitment to advancing healthcare knowledge.
Here are some types of content you can create:
1. Press Releases: Announce significant events, achievements, or new services within your medical practice through press releases.
2. Feature Articles: Dive deeper into specific healthcare topics with feature articles. Provide comprehensive insights, analysis, and expert opinions to establish yourself as a thought leader in your field.
3. Authored Articles: Share your expertise through authored articles. Craft articles under your name to build a personal connection with your audience and enhance your professional reputation.
4. Patient Success Stories: Inspire and instill confidence by sharing real-life patient success stories.
5. Question and Answers (Q&A): Engage with your audience by hosting Q&A sessions. Address common medical queries or concerns, fostering a sense of community and establish yourself as an accessible healthcare professional.
6. Original Research Simplified for Patients: If you conduct medical research, simplify and present the findings in an understandable format for patients. This not only educates but also demonstrates your commitment to advancing healthcare knowledge.
What Is the Process of Distributing Content Through HealthPresso?
At HealthPresso, we’ve streamlined the content distribution process to maximize the reach and impact of your valuable insights.
Here’s how it works:
Once your content is crafted and approved by you, it enters our distribution pipeline. HealthPresso has established partnerships with prominent online news distribution agencies.
Your approved content is seamlessly integrated into these networks. Your articles are distributed to an extensive network of 300-500 media outlets through these newswires.
From the distributed content, various media outlets selectively pick up articles that align with their focus and audience.
Typically, 15-30 media outlets publish your articles, contributing to a substantial online presence for your insights.
P.S. – Exceptionally unique and well-written articles have the potential to capture the attention of offline newspapers. In such cases, the articles may be picked up free of cost, expanding your reach to traditional print media.
Here’s how it works:
Once your content is crafted and approved by you, it enters our distribution pipeline. HealthPresso has established partnerships with prominent online news distribution agencies.
Your approved content is seamlessly integrated into these networks. Your articles are distributed to an extensive network of 300-500 media outlets through these newswires.
From the distributed content, various media outlets selectively pick up articles that align with their focus and audience.
Typically, 15-30 media outlets publish your articles, contributing to a substantial online presence for your insights.
P.S. – Exceptionally unique and well-written articles have the potential to capture the attention of offline newspapers. In such cases, the articles may be picked up free of cost, expanding your reach to traditional print media.
How Does HealthPresso Ensure the Quality and Accuracy of the Content Created?
Ensuring the highest standards of quality and accuracy is at the core of HealthPresso’s content creation process.
Our team is dedicated to thoroughly vetting the data, ensuring that every claim is supported, facts are accurate, and references are up-to-date.
Our stringent content-checking processes ensure that no unsupported claims, inaccurate facts, outdated data points, or subpar-quality content makes it through the evaluation.
This commitment to accuracy aligns with our mission to provide content that is not only credible and ethical but also compliant with regulatory standards.
Our team is dedicated to thoroughly vetting the data, ensuring that every claim is supported, facts are accurate, and references are up-to-date.
Our stringent content-checking processes ensure that no unsupported claims, inaccurate facts, outdated data points, or subpar-quality content makes it through the evaluation.
This commitment to accuracy aligns with our mission to provide content that is not only credible and ethical but also compliant with regulatory standards.
Can I Schedule Content for Specific Publication Dates on HealthPresso?
Yes, you can.
On the HealthPresso platform, you have the flexibility to schedule content for specific publication dates.
When creating your campaign on the platform, you can specify the start and end dates for your content release.
On the HealthPresso platform, you have the flexibility to schedule content for specific publication dates.
When creating your campaign on the platform, you can specify the start and end dates for your content release.
How much do the PR & Branding services cost?
Our PR & Branding services for doctors start from Rs 15,000.
Can you provide pricing for each type of service?
This is the base pricing for each type of PR & Branding service we provide:
1. Press Releases:
Start from Rs 15,000
2. Feature Articles:
Start from Rs
3. Authored Articles:
Start from Rs
4. Patient Success Stories:
Start from Rs
5. Question and Answers (Q&A): Start from Rs
6. Original Research Simplified for Patients:
Starts from Rs
1. Press Releases:
Start from Rs 15,000
2. Feature Articles:
Start from Rs
3. Authored Articles:
Start from Rs
4. Patient Success Stories:
Start from Rs
5. Question and Answers (Q&A): Start from Rs
6. Original Research Simplified for Patients:
Starts from Rs
Have More Questions?
Can’t find the answer you’re looking for? Please connect with our friendly support team.
